Service


Communication

We think that proper communication is important. And when you partner with Tidewater Direct, we’ll update you. You’ll find we answer quickly and respond clearly to all inquiries, even at night or on weekends. We seek long term partnerships that allow our clients to manage the process with reasonable margin for themselves and competitive prices for their clients.

In short, we recognize that even the highest-level production must be matched by great service. Our experienced, friendly and knowledgeable customer service personnel strive to make it easy for you to do business with us.

Our Software

Our account managers are equipped with software that makes production status and shipping information readily available. They can easily determine inventory balances in any of our 3 plants. Most efficiently, our software allows our account managers to be in complete control of your jobs, and respond quickly to price requests.

Moreover, our quotes are professional PDFs that display clearly each specification of the job. Once accepted, your quote is transformed seamlessly in your job. And upon completion, your quote becomes your invoice. If your job alters along the way, we’ll inform you immediately of any change in price. With this level of transparency, you can rest assured that the price you agreed upon is the price you’ll pay at the completion of the job.

Pricing

We control our costs and we are financially responsible. We own our buildings, trucks, and equipment. We review production performance regularly which is basis for the pricing we give.

That is why in an industry dominated by price chasers, Tidewater Direct remains a price setter. Furthermore, you can be sure that the manufacturing price you receive from us today will be the price you would get tomorrow.